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CUSTOMER RETENTION IN THE MIDST OF TECHNOLOGY CHANGE
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This 4-page paper discusses three challenges in customer retention with technology change, and how an IT manager can deal with the problems. Bibliography lists 3 sources.
Filename: MTcustrete.rtf

Customer Service and Culture at Ameritech
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A 30 page paper discussing the state of customer service and competition at Ameritech one year after its acquisition by SBC Communications. Ameritech is the "Baby Bell" serving the Midwest states of Illinois, Michigan, Ohio, Wisconsin and Indiana and was acquired for more than $70 billion in October 1999. Customer service never has been Ameritech's strong point, but it had let the residential and business land-line infrastructure decline while it focused on offering long distance service and entering other related markets. SBC's interest lies in wireless services. Combined, the two have little interest in meeting the needs of customers using standard connections. To date, Michigan has imposed legislated sanctions against Ameritech, and Ohio has imposed fines of several million dollars for Ameritech's lack of responsiveness to customer complaints. The paper examines the situation and poses several questions for middle managers. Bibliography lists 32 sources.
Filename: KSAmeritech.wps

Cyber Crime And Law Enforcement
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This 5 page paper begins with comments from two FBI Cyber Agents about their typical day. Although all law enforcement agencies know cyber crime is the fastest-growing crime in the history of the country, officials do not know exactly how extensive it is because only about 5 percent of the crimes committed are ever reported. The writer discusses the difficulties obtaining statistical data. The writer provides examples of specific crimes and how the FBI, working with other agencies, was involved in solving them. Bibliography lists 7 sources.
Filename: PGcybrc.rtf

Cybercrime
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This 8 page report discusses the fact that the “consensual hallucination” (a term coined by science-fiction writer William Gibson) of cyberspace must, of necessity, include a “consensual” understanding that the realm of cyberspace is no less vulnerable to the negative aspects of human nature such as deceit, fraud, and theft. In many ways, the opportunity for criminal activity in cyberspace is heightened due to its very nature which supports anonymity and a certain freedom of action that few people would ever act on in their “real” lives. Bibliography lists 10 sources.
Filename: BWcycrim.rtf

Cyberphobia And Technophobia: Annotated Bibliography
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6 pages in length. The writer provides a 15-source annotated bibliography.
Filename: TLCTechS.rtf

Cyberspace Crimes and the Law
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This 9 page paper examines cybercrime and how the law is involved. This paper argues that while the law is important, it is sufficient. The problem with catching the criminals who participate in this type of activity is that technology in law enforcement is not up to par. Research is provided to support the assumptions. Bibliography lists 8 sources.
Filename: SA803cyb.rtf

Cybersquatting
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his 12 page paper provides an overview of cybersquatting. The concept is defined and trademark law is discussed in depth. Recent cases are discussed and philosophical issues are broached. Bibliography lists 10 sources.
Filename: SA139cyb.rtf

CyberTerrorism
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A 20 page paper discussing forms, frequency and features of cyberterrorism. As standard terrorism is differentiated from graffiti-spraying property vandals, cyberterrorism is beginning to be distinguished from simple hacking based on its perceived intent. Hacking, however costly to repair or inconvenient, is not terrorism. Disruption of electronic or physical infrastructure is, however. Shareware programs that can be downloaded for free can be used in cyberterrorism, while too many in the industry watch and wonder what to do about it. Bibliography lists 13 sources.
Filename: KScyberTerror.wps

Data Compression at Peribit and Expand
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Data compression is becoming increasingly important as companies seek to maximize their use of bandwidth. The 5 page paper compares the different data compression techniques of two companies; Peribit and Expand. The paper looks at how they work, the cost of the solutions offer and the support that is provided. The bibliography cites 5 sources.
Filename: TEdatcom.rtf

Data Processing and the Issue of Personal Privacy
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An 8 page paper which examines how access to data processing records can affect personal privacy, considers the main regulations that address this issue and discusses their strengths and weaknesses. Bibliography lists 4 sources.
Filename: TGdppriv.rtf

Data Protection in the EU
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This 7 page paper considers the potion of EU law concerning the protection of data. The writer looks at this generally as well ad the application of this to the Internet. The bibliography cite 14 sources.
Filename: TEdataeu.rtf

Data Risk and Protection
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This 5 page paper considers the risks that may be present when a new computer system is put into place, these include security issues, physical and software threats and employee policies. The paper also considers how an organisation can protect against these various threats. The bibliography cites 5 sources.
Filename: TEdatrsk.rtf